Technical support services often fall to the wayside as a startup company is struggling to break into the fiercely competitive market.
Often, as a small business grows from a few employees to more than 50 issues can occur. Some of these issues will consist of technical problems that will start to pile up. Suddenly, the efficiency of your work processes is suffering due to lack of a full-time IT support. This is why businesses need a great IT provider that will provide technical support services to your company. When this happens, you know you need to get an IT personnel.
Should you get an in-house IT staff or outsource the managed IT support services instead? For most small businesses, the latter is preferred, and here are some reasons why:
Lower Cost of Outsourcing IT Support
Hiring a full-time, in-house IT support can easily cost you $50,000 to $80,000 per month depending on the staff’s qualifications and scope of responsibilities. For most small businesses, these figures are a nightmare. However, the costs of hiring a full-time IT support do not end there. Remember that you also have to provide training which has its own expenses. Some of these benefits include such as sick leave, vacation leave, medical benefits, and others.
The lower cost of outsourcing IT support is what makes this a very attractive alternative. Depending on the contract, the cost of outsourcing IT support can be half, or even less than that, of the cost of hiring an in-house IT staff. These companies also offer different plans that can better fit your needs.
Outsourced IT Solutions Have Greater Pool of Resources
IT companies also have a bigger pool of talents and software that can provide a more superior level of protection for your business. If your business heavily relies on computer technologies (e.g. if it involves online banking or payments where you collect sensitive data from your customers), you need the best protection your money can get.
Use outsourced IT solutions. Rest assured that your business is protected using top-of-the-line latest technologies to guard you against threats. Hiring a full-time IT staff often does not come with this benefit.
24/7 Technical Support Services
Outsourced IT solutions companies also provide 24/7 technical support services if you decide that you need it. Again, this is particularly crucial for businesses involving highly sensitive processes that require superior data protection. With a 24/7 IT support, any threats and issues with your servers and other business technology-related aspects can be readily seen by their staff, resulting in a more prompt reaction. With an in-house IT support, your business’ ability to react to threats basically ends when the IT staff’s shift ends.
Final thoughts on outsourced IT solutions
Outsourcing IT solutions is not free and will definitely cost you money. However, these costs are a requirement for your business processes that are being severely affected by your current state of technology. If you need an upgrade in any technological aspect, don’t hesitate to invest. With outsourced IT solutions, this investment comes at a much lower price than hiring a full-time IT support staff.